A question?

Please check our frequently asked questions below before contacting us. If you can't find the answer to your question, contact us via the contact form or on social networks!

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You can also contact us on our Twitter account!

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You can also contact us on our Facebook account!

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You can also contact us on our Instagram account!

In-person events

A convention is an event lasting one or more days that aims to bring together people with the same passion. At our conventions, we bring together fans of TV series or movies and their actors.

To attend one of our in-person conventions, you have to purchase a pass. Simply go to the convention's ticketing and choose the pass that suits you best.

Each convention may have different timing. A convention usually starts around 9.30am and can finish between 6.30pm and 8pm. Please contact us if you would like to know the exact times for a particular convention.

Our ticketing service billetweb.fr accepts payment by credit card (CB, Visa, Mastercard, Maestro), bank transfer and Paypal.

An extra is an additional paid activity. There are several types of extras: photoshoot, autograph, meeting, meeting selfie, cocktail party, etc. All available activities per event are explained on the event page!

An extra guest is an additional guest, which is only included in the VIP pass and not in the other passes. This means that you will have to buy the extras for this guest if you want to do activities with him/her.

As stated in our terms and conditions, tickets (pass or extra) are neither exchangeable nor refundable. Please read the terms and conditions carefully before purchasing.
Our team is always ready to listen, if you can no longer come to the event, you can explain the situation to us.

Of course, if the event is postponed, we offer a refund to each person who cannot come anymore.

If an actor cancels, we will offer a replacement. If this replacement is not suitable for you, we will also offer a refund. Passes are not refundable.

The health situation is changing day by day. As a result, it is impossible for us to predict what measures will be taken at the event. We are doing our best to ensure that the event will take place as usual while ensuring the safety of all. A press release will be sent to all participants before the event.

All cameras are allowed. You may only take pictures during the Q&A activity in the panel room. Please note that flashes are only allowed during the first 5 minutes of each panel.

It is allowed to take pictures during the panels in the panel room. Filming of panels may be permitted unless otherwise stated before or during the event. However, photography and filming of other activities is not permitted.

The event schedule is usually available 1 week before the event.

Virtual events

A virtual convention is a one or more day event that takes place online, accessible via computer, tablet or phone! The aim of this event is to offer fans the opportunity to meet actors from TV series or films.

To access one of our virtual conventions, simply purchase the activity you want from our online ticketing service. The purchase of a pass is not mandatory.

It depends on the convention, it can last one day or two days. The schedule depends on the time zone of the actor, so a convention can start early in the morning and end in the night.

Our ticketing service billetweb.fr accepts payment by credit card (CB, Visa, Mastercard, Maestro), bank transfer and Paypal.

There are several types of activities: group meeting, individual meeting, virtual photo-op, meeting game, videos, panels. All activities are detailed on the event page.

As stated in our terms and conditions, tickets (pass or extra) are neither exchangeable nor refundable. Please read the terms and conditions carefully before purchasing.
Our team is always ready to listen, if you can no longer come to the event, you can explain the situation to us.

Of course, if the event is postponed, we offer a refund to each person who cannot come anymore.

If an actor cancels his/her participation, the activities with this actor are automatically refunded.

You may not record or take screenshots of your activities. We will ask anyone who has posted a screenshot or video to delete it immediately and they will be banned from participating in our events.

We try to give the timetable before the activities are put online. The final schedule of the event is usually available a few days before the event.

Panels and all meetings (group, individual and game) take place on Zoom. All you have to do is download the software and create an account!

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