A convention is a one- or multi-day event where you can meet the cast of your favorite TV series or movies. It's also a chance to meet other fans. Throughout the day, we offer a lot of different activities!

To attend one of our in-person conventions, you have to purchase a pass. Simply go to the convention's ticketing and choose the pass that suits you best. There are several passes to choose from, some containing entry to the event only, others containing several activities.

We want to help and accompany you throughout the event. When you buy your pass, please check the "Person with a disability" option and send us a proof (by e-mail or via the ticket office) indicating your needs.
You will have priority access to all activities. If you feel the need, you can get a free pass to be accompanied by the person of your choice.

Each convention may have different timing. A convention usually starts around 9.30am and can finish between 6.30pm and 8pm. Please contact us if you would like to know the exact times for a particular convention.

An extra is an additional paid activity. There are several types of extras: photoshoot, autograph, meeting, meeting selfie, cocktail party, etc. All available activities per event are explained on the event page!

An extra guest is an additional guest, which is only included in the VIP pass and not in the other passes. This means that you will have to buy the extras for this guest if you want to do activities with him/her.

The health situation is changing day by day. As a result, it is impossible for us to predict what measures will be taken at the event. We are doing our best to ensure that the event will take place as usual while ensuring the safety of all. A press release will be sent to all participants before the event.

All cameras are allowed. You may only take photos during the Q&A activity in the panel room. Please note that flash photography is only permitted during the first 5 minutes of each panel.

It is allowed to take pictures during the panels in the panel room. Filming of panels may be permitted unless otherwise stated before or during the event. However, photography and filming of other activities is not permitted.

The event schedule is generally available 1 week before the event. It is published on our social medias and website.

Our ticketing service billetweb.fr accepts payment by credit card (CB, Visa, Mastercard, Maestro) and Paypal.

Ticketing: Passes can be paid for in installments: up to 8 installments, depending on the pass chosen. But also as soon as your basket reaches €50.
In this case, the ticketing will send you an e-mail around the 5th of each month with instructions.
If you are behind with your payments, please notify us by e-mail.

Paypal : You can also choose to pay in instalments directly via Paypal.

If you have not taken out cancellation insurance at the time of purchase: As stated in our terms and conditions, tickets (pass or extra) are neither exchangeable nor refundable. Please read the terms and conditions carefully before purchasing.
If you have taken out cancellation insurance at the time of purchase: you can have your tickets refunded. You will find a link to request your refund in your buyer's area, which is itself accessible at the bottom of the purchase confirmation email.

Of course, in the event of cancellation we will refund all tickets. If the event is postponed, the tickets are carried over to the new date. If you are not available on the new date or no longer wish to come, we will also refund the tickets.

If an actor cancels their participation, we will offer a coupon or a refund, as you prefer. Passes are non-refundable in this case.